Job Description
Join our dynamic IT team in Sacramento and make an immediate impact! TechSolutions Inc. is seeking a highly skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a direct-hire opportunity with competitive compensation and comprehensive benefits package. If you're passionate about resolving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA-driven resolutions
- Deploy and configure desktop/laptop systems including OS installations
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training on security protocols and best practices
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network connectivity
- Experience with helpdesk tools (ServiceNow, Jira, etc.) preferred
- Excellent communication and customer service abilities
- Ability to work independently and prioritize tasks effectively
- Valid California driver's license for occasional on-site visits