Job Description
Join our award-winning IT team at NexusTech Solutions, a leading tech innovator in the Pacific Northwest. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our growing team of 200+ professionals. This is a hybrid role requiring 3 days/week in our downtown Seattle office. You'll be instrumental in maintaining our cutting-edge infrastructure while driving user-centric solutions. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values work-life balance.
Why NexusTech? We pride ourselves on a 95% employee retention rate, quarterly innovation hackathons, and a commitment to sustainability with our LEED-certified office. Our Seattle team enjoys stunning waterfront views, complimentary gourmet coffee, and flexible scheduling options.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and cloud services
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime SLA
- Lead endpoint management deployments using Intune and SCCM
- Collaborate with cybersecurity team on phishing simulations and security awareness
- Document IT processes using Confluence and maintain service catalog
- Mentor junior support staff through our structured onboarding program
- Optimize network performance across 15+ office locations
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ticketing systems (ServiceNow/Jira) and ITSM frameworks
- Excellent troubleshooting skills with hardware diagnostics and software conflicts
- Ability to present technical concepts to non-technical stakeholders