Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our dynamic Los Angeles-based team. This is an immediate opportunity to showcase your expertise in a fast-paced environment while enjoying competitive compensation and comprehensive benefits. If you thrive solving complex technical challenges and empowering users, apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain desktop/laptop systems across 500+ users
- Lead IT projects including system upgrades and security implementations
- Document SOPs and create training materials for end-users
- Collaborate with vendors for hardware/software procurement
- Monitor and maintain network security protocols
- Provide after-hours on-call rotation support (1 week/month)
Qualifications
- 5+ years of enterprise IT support experience in Windows/macOS environments
- Expert knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Proficient in scripting (PowerShell/Bash) for automation
- Experience with ITIL framework and ticketing systems (ServiceNow/Jira)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work in server room environments