Job Description
Join our dynamic IT team in Portland and make an immediate impact! TechSolutions Northwest is seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the first point of contact for troubleshooting hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations. This is a critical role for someone passionate about technology and customer service, with a strong sense of urgency to resolve issues promptly.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and network security protocols
- Deploy and maintain endpoint security solutions including antivirus and firewalls
- Provide remote and on-site technical support to 150+ employees
- Document IT procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and maintenance
- Implement backup/disaster recovery solutions
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent industry experience
- Proficiency in Active Directory, Azure AD, and Microsoft 365 administration
- Strong knowledge of TCP/IP networking, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license for occasional on-site support