Job Description
Join our dynamic team as an IT Support Specialist in Nashville! We're seeking a tech-savvy professional to provide exceptional technical support to our growing organization. This immediate opening offers a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving complex technical challenges and delivering outstanding user experiences, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments including Active Directory and cloud services
- Diagnose and resolve system outages, security incidents, and user access problems
- Deploy and configure new workstations, peripherals, and software installations
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on technology best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification CompTIA A+, Network+, or equivalent required
- Proficient with remote support tools (TeamViewer, SCCM, etc.)
- Excellent problem-solving and communication skills
- Experience with ITIL processes and ticketing systems (ServiceNow, Jira)
- Ability to lift 30 lbs for equipment installation/maintenance