Job Description
Join our dynamic team in Oklahoma City and become the backbone of our IT infrastructure! NexusTech Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your expertise will directly impact business success.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2-3 support for network infrastructure (routers, switches, firewalls)
- Manage Active Directory, user accounts, and group policies
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct employee IT training sessions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, Office 365, and cloud services (Azure/O365)
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional on-call duty