Job Description
Join our dynamic IT team in sunny El Paso! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This urgent opening requires immediate availability to resolve hardware/software issues, optimize system performance, and maintain network security. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in a rapidly expanding tech environment.
Responsibilities
- Provide Tier 2-3 technical support for desktop/laptop hardware, software, and network infrastructure
- Diagnose and resolve complex system issues via remote and on-site support
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain cybersecurity protocols including firewalls and endpoint protection
- Document troubleshooting procedures and maintain IT asset inventory
- Train staff on new technologies and digital best practices
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in SCCM, PowerShell scripting, and cloud services (Azure/O365)
- Strong knowledge of TCP/IP networking, VPNs, and wireless infrastructure
- Excellent customer service skills with ability to communicate technical concepts clearly
- Ability to lift 30 lbs and travel between multiple office locations
- Valid Texas driver's license and reliable transportation