Job Description
Join our award-winning IT team at TechSolutions NYC and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to our dynamic team in the heart of Manhattan. This urgent hire offers immediate start date and career growth opportunities in a cutting-edge environment.
Responsibilities
- Provide Level 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage and troubleshoot network infrastructure, including Cisco switches and VPNs
- Deploy and maintain endpoint security solutions (CrowdStrike, SentinelOne)
- Lead hardware/software lifecycle management and asset tracking
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service contracts
- Mentor junior support staff during high-impact incidents
Qualifications
- 5+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Experience with ServiceNow or similar ticketing systems
- Proficiency in PowerShell scripting and Active Directory management
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication for non-technical stakeholders
- Ability to work rotating on-call shifts (1:4 rotation)
- Valid US driver's license for occasional equipment transport