Job Description
Join our innovative tech team in the heart of Washington DC as an IT Support Specialist! We're seeking a dynamic professional to provide exceptional technical support to our diverse clientele. This role offers immediate start, competitive compensation, and opportunities for career growth in a fast-paced environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS systems and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical escalations
- Deploy and configure new hardware/software solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows Server administration and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Proficiency in cloud platforms (AWS/Azure) and SaaS applications
- CompTIA Network+ or Security+ certification required
- Excellent troubleshooting and customer service skills
- Ability to work flexible hours including occasional on-call duties