Job Description
Join our award-winning IT team in Denver and become the backbone of our company's digital infrastructure. We're seeking a passionate IT Support Specialist to provide seamless technical assistance to our growing team. Enjoy hybrid work, cutting-edge tools, and a culture that celebrates innovation and collaboration. Immediate start available for the right candidate!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud infrastructure (Azure/O365) with zero-downtime policies
- Create and document IT procedures for compliance and knowledge base
- Provide Tier 2-3 support for 100+ employees across multiple locations
- Collaborate with vendors for hardware procurement and SLA management
- Lead cybersecurity awareness training and incident response drills
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expert-level proficiency in Windows Server 2019/2022 and Azure AD
- CompTIA Security+ or equivalent certification (required)
- Advanced troubleshooting skills for networking (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or ITSM platforms
- Strong written/verbal communication skills for technical/non-technical audiences
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid Colorado driver's license for occasional off-site support