Job Description
Join our dynamic IT team in Charlotte and make an immediate impact! TechSolutions Inc. is seeking a highly skilled IT Support Specialist to join our growing team. This is a fantastic opportunity for a tech-savvy professional to provide exceptional support to our diverse workforce while advancing their career in a cutting-edge environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage and resolve user tickets via ticketing system with SLA adherence
- Deploy and configure desktop/laptop systems and peripherals
- Collaborate with vendors for hardware procurement and maintenance
- Document IT processes and maintain knowledge base articles
- Support cloud services (O365, Azure) and mobile device management
- Conduct periodic system audits and security updates
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks effectively