Job Description
Join our dynamic IT team in Indianapolis and become the backbone of our digital infrastructure! We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our growing team. If you thrive in fast-paced environments and love solving complex tech puzzles, this is your moment to shine.
As a key member of our IT department, you'll ensure seamless operations across our network while delivering top-tier user support. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and collaboration. Apply today and launch your career with a forward-thinking company!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS workstations and servers
- Deploy and configure new IT equipment and software installations
- Monitor system performance and troubleshoot security vulnerabilities
- Document IT processes and maintain accurate asset inventory
- Collaborate with cross-functional teams to resolve technical escalations
- Support cloud services (O365, Azure) and mobile device management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks and work under pressure
- Valid Indiana driver's license and reliable transportation