Job Description
Join TechFlow Innovations' award-winning IT team in the heart of San Francisco's tech hub! We're seeking a dynamic Senior IT Support Engineer to deliver exceptional technical support to our growing team of innovators. This is an immediate hire opportunity with competitive compensation and rapid career advancement potential. Enjoy a modern office with flexible work arrangements, comprehensive benefits, and the chance to shape our IT infrastructure in a fast-paced environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across global offices
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud infrastructure
- Deploy and maintain hardware/software including mobile devices and collaboration tools
- Lead IT security initiatives including access management and incident response
- Document SOPs and create knowledge base articles for continuous improvement
- Collaborate with cross-functional teams on IT projects and system integrations
- Mentor junior staff and provide onboarding support for new hires
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows Server administration, Azure AD, and endpoint management
- Strong background in network troubleshooting (TCP/IP, VPN, DNS)
- Experience with ITSM tools (ServiceNow, Jira Service Desk) and monitoring platforms
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficient in scripting (PowerShell/Bash) for automation tasks
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred