Job Description
Join our dynamic IT team in Oakland as a Senior IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. You'll be the go-to expert for troubleshooting hardware/software issues, optimizing network performance, and ensuring seamless IT operations. If you're passionate about technology and thrive in a collaborative environment, this is your opportunity to make an impact in the heart of the Bay Area.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Deploy and maintain security protocols including endpoint protection and VPNs
- Create user documentation and conduct IT training sessions
- Collaborate with vendors for hardware procurement and service contracts
- Implement disaster recovery plans and system backup solutions
- Support audio-visual equipment for hybrid meetings and events
Qualifications
- 3+ years of enterprise IT support experience in a corporate environment
- Expert-level knowledge of Windows 10/11, macOS, and Microsoft 365
- Certifications (CompTIA A+/Network+, Microsoft 365 Certified) required
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to train non-technical staff
- Valid California driver's license for occasional equipment transport