Job Description
Join our dynamic IT team in Phoenix as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and the chance to work with cutting-edge technology in a collaborative environment.
Our ideal candidate will be the go-to expert for resolving hardware/software issues, maintaining network security, and ensuring seamless IT operations. If you're passionate about technology and thrive in fast-paced settings, apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and maintain accurate incident records
- Collaborate with vendors for hardware repairs and software licensing
- Implement cybersecurity best practices and data protection protocols
- Train end-users on new systems and software applications
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and prioritize multiple tasks
- Valid Arizona driver's license (for occasional off-site support)
- Bachelor's degree in Computer Science or related field preferred