Job Description
Join our award-winning IT team in Chicago and become the backbone of our digital operations! We're seeking a dynamic IT Support Specialist to deliver exceptional technical assistance across our hybrid workforce. This is an immediate opportunity to leverage your troubleshooting expertise in a fast-paced, innovative environment where your skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments including Active Directory and MDM
- Deploy and configure cloud solutions (O365, Azure) and security protocols
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and lifecycle management
- Support AV systems and video conferencing infrastructure
- Lead incident response and disaster recovery drills
Qualifications
- 3+ years in IT support with enterprise environment experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Office 365
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (Jira/ServiceNow)
- Security awareness and compliance protocols (GDPR/HIPAA)
- Excellent communication and customer service skills
- CCNA or similar networking certification preferred