Job Description
Join our dynamic team at TechFlow Solutions as an IT Support Specialist in Philadelphia! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment while advancing your career in IT.
As a key member of our operations team, you'll troubleshoot hardware/software issues, implement security protocols, and ensure seamless technology experiences for 150+ employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth.
Responsibilities
- Diagnose and resolve desktop/laptop hardware, software, and network issues
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain cybersecurity measures including endpoint protection
- Provide user training on productivity tools (Microsoft 365, Slack, etc.)
- Document IT procedures and maintain knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Active Directory, Microsoft 365, and helpdesk tools
- Strong troubleshooting skills with hardware and network components
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance tasks