Job Description
Join our dynamic IT team in Dallas as an IT Support Specialist and hit the ground running in this immediate hire opportunity! We're seeking a tech-savvy professional to deliver exceptional user support, resolve system issues, and optimize our digital infrastructure. If you thrive in fast-paced environments and excel at troubleshooting, this is your chance to make an immediate impact.
Responsibilities
- Provide first-line technical support for hardware/software issues across 200+ users
- Deploy and manage Windows 10/11 endpoints, Office 365, and cloud applications
- Diagnose and resolve network connectivity problems (VPN, Wi-Fi, LAN)
- Manage Active Directory accounts and permissions
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Support cybersecurity initiatives including endpoint protection and phishing awareness
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficient in Active Directory, Office 365, and endpoint management tools
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication abilities with non-technical stakeholders
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30lbs and work with cabling/rack-mounted equipment