Job Description
Join our dynamic IT team at InnovateTech Solutions and become the backbone of our digital operations. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our San Diego-based workforce. This immediate hire opportunity offers a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced settings and excel at solving complex technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across 150+ endpoints
- Deploy and manage Windows/macOS systems including imaging, patching, and security protocols
- Administer cloud infrastructure including Office 365, Azure AD, and endpoint management tools
- Document IT procedures, create knowledge base articles, and maintain asset inventories
- Collaborate with vendors on escalations, hardware replacements, and service contracts
- Support AV systems, conference rooms, and hybrid meeting technologies
- Conduct security awareness training and enforce compliance policies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow, Jira) and ITSM frameworks
- Excellent troubleshooting skills for network connectivity and system performance
- Ability to lift 30lbs and work occasional off-hours for maintenance windows
- Valid California driver's license for occasional site visits