Job Description
Are you a tech-savvy problem solver looking for an immediate opportunity in the heart of Houston? Apex IT Services is seeking a dedicated IT Support Specialist to join our growing team.
We are looking for a proactive professional who thrives in a fast-paced environment and is passionate about delivering top-tier technical support. If you enjoy troubleshooting complex issues and helping users succeed, this is the role for you.
Why Join Us?
- Immediate Start: Don't wait for the perfect job—start building your career today.
- Competitive Pay: Earn between $55k and $75k depending on experience.
- Modern Tools: Work with the latest hardware and cloud technologies.
- Collaborative Culture: Join a team that values innovation and customer satisfaction.
Located in the vibrant Energy Corridor of Houston, we offer a hybrid work environment and excellent benefits.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users efficiently and with minimal downtime.
- Manage and track support tickets using our ticketing system (e.g., Jira, Zendesk) to ensure strict SLA compliance.
- Perform on-site and remote support for workstations, printers, scanners, and peripherals.
- Assist with software deployment and patch management on Windows and macOS environments.
- Conduct user training sessions to improve technology literacy across the organization.
- Monitor system performance and alert administrators to potential outages or security threats.
Qualifications
- Experience: Minimum of 2 years of professional IT support or Help Desk experience.
- Certifications: CompTIA A+ certification is highly preferred.
- Technical Skills: Strong knowledge of Active Directory, Microsoft Office 365, and TCP/IP networking.
- Communication: Excellent verbal and written communication skills with a customer-first approach.
- Ability to lift hardware (up to 50 lbs) and travel to various office locations within Houston.