Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech ecosystem! We're seeking a passionate problem-solver to deliver exceptional technical support to 150+ employees across Sacramento. Enjoy hybrid work, cutting-edge tools, and growth opportunities in a culture that values innovation and work-life balance. Your expertise will directly impact business continuity while collaborating with our award-winning IT team.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and VPN configurations for secure remote access
- Deploy and maintain Windows 10/11 systems with SCCM and Intune
- Lead incident management and cybersecurity awareness training
- Optimize IT asset lifecycle management and vendor relationships
- Document SOPs and troubleshoot complex system integrations
Qualifications
- 5+ years of enterprise IT support experience with Windows environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Azure cloud services and endpoint management
- Proven experience with ServiceNow or Jira ticketing systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Ability to mentor junior technicians and communicate technical concepts