Job Description
Join our dynamic IT team in Arlington, TX as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional technical assistance to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network security, and ensuring seamless digital operations. If you're passionate about technology and thrive in a collaborative environment, this role offers competitive compensation, career growth, and the chance to work with cutting-edge systems.
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, printers, and mobile devices
- Diagnose and resolve network connectivity, VPN, and security-related issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain software applications across enterprise systems
- Document technical procedures and maintain IT knowledge base
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and incident response protocols
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of cloud services (Azure/O365) and virtualization
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication skills
- Ability to prioritize tasks in fast-paced environments
- Relevant degree in IT or related field preferred