Job Description
Join TechSolve Tulsa as our next IT Support Specialist and become the backbone of our dynamic tech ecosystem! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our growing client base across Tulsa's thriving business community. This hybrid role combines on-site support at our downtown Tulsa office with remote troubleshooting opportunities. You'll work with cutting-edge systems while making tangible impacts on businesses ranging from startups to established enterprises. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Diagnose and resolve complex technical issues via remote access and on-site visits
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Create and maintain technical documentation and SOPs
- Implement security protocols and ensure compliance with industry standards
- Train end-users on system usage and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud platforms (Azure preferred)
- Strong knowledge of networking fundamentals and security practices
- Excellent troubleshooting skills with hardware/software issues
- Ability to manage multiple priorities in fast-paced environments