Job Description
Join our dynamic IT team in the heart of New Orleans! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless digital experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for desktop/laptop systems, printers, and network infrastructure
- Diagnose and resolve complex hardware/software issues using remote and on-site methods
- Implement cybersecurity best practices and maintain system security protocols
- Document all support tickets and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to deploy new technologies efficiently
- Train end-users on system usage and security awareness
Qualifications
- Associate degree in IT or equivalent certification (CompTIA A+, Network+, etc.)
- 3+ years of experience in technical support or helpdesk environments
- Proficiency in Windows OS, Active Directory, and cloud platforms (Office 365, Azure)
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and ITIL methodologies