Job Description
Join our dynamic team as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Diagnose and resolve complex system outages and security incidents
- Document IT procedures and maintain accurate service desk records
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in troubleshooting Microsoft Office 365 and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools like ServiceNow or Jira
- Excellent communication and customer service skills
- Ability to prioritize tasks in a fast-paced environment
- Valid Kansas driver's license (occasional onsite visits required)