Job Description
Join TechForward Solutions as a Senior IT Support Specialist and become the backbone of our dynamic Milwaukee team! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is your chance to thrive in a forward-thinking environment.
Our ideal candidate combines technical expertise with outstanding customer service skills. You'll tackle complex challenges while maintaining a user-centric approach, ensuring seamless IT operations across diverse industries. If you're passionate about technology and making a tangible impact, we want to hear from you!
Responsibilities
- Provide advanced technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Windows/Linux systems, cloud services (Azure/O365), and security protocols
- Deliver exceptional customer service through ticketing systems, remote support, and on-site assistance
- Document IT processes, create knowledge base articles, and maintain system documentation
- Collaborate with cross-functional teams to implement IT projects and system upgrades
- Monitor system performance, identify vulnerabilities, and recommend security enhancements
- Train users on new technologies and best practices for digital security
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and network troubleshooting
- CompTIA Network+ or equivalent certification required (Security+ preferred)
- Strong proficiency in cloud technologies (Azure, AWS, or O365)
- Excellent problem-solving abilities and customer communication skills
- Experience with IT service management tools (ServiceNow, Jira)
- Ability to work independently and manage multiple priorities effectively
- Valid driver's license and willingness for occasional local travel