Job Description
Join Omaha Tech Solutions as a key player in our IT Support team! We're seeking a dedicated IT Support Specialist to provide exceptional technical assistance to our growing client base in Omaha and surrounding areas. Enjoy a collaborative environment with competitive benefits, professional development opportunities, and the chance to work with cutting-edge technology. If you're passionate about solving technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, servers, and network infrastructure
- Manage user accounts, permissions, and security protocols across systems
- Document technical procedures, issues, and solutions in knowledge base
- Collaborate with cross-functional teams to implement system improvements
- Conduct regular system audits and preventative maintenance
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification preferred
- Proficiency in Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to prioritize tasks and manage multiple projects simultaneously
- Valid Nebraska driver's license for occasional on-site visits