Job Description
Are you a problem-solving enthusiast who thrives in a fast-paced tech environment? Virginia Beach Digital Solutions is seeking a highly skilled IT Support Specialist to join our growing team. We are committed to providing top-tier technical assistance to our employees and clients, ensuring seamless operations in a modern digital landscape.
In this pivotal role, you will act as the first line of defense for our internal technology infrastructure. You will diagnose and resolve hardware and software issues, manage IT assets, and collaborate with senior engineers to implement robust security protocols. If you are passionate about technology and possess a "customer-first" mindset, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and remote desktop tools.
- Manage and maintain the company inventory of IT assets, including laptops, printers, and mobile devices.
- Configure and troubleshoot Microsoft 365, Active Directory, and VPN access for remote employees.
- Perform regular system updates, patch management, and security audits to maintain system integrity.
- Assist in the deployment of new workstations and software installations during office transitions.
- Document all technical issues and resolutions in the Helpdesk ticketing system for future reference.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification is strongly preferred.
- Proven experience in a Helpdesk or IT Support role (2+ years preferred).
- Strong knowledge of Windows operating systems, Office 365, and troubleshooting network connectivity.
- Excellent verbal and written communication skills to interact with non-technical staff.
- Ability to prioritize multiple tickets and work independently with minimal supervision.