Job Description
Join our innovative team at TechSolutions Inc. as an IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic workforce. You'll be the backbone of our operations, ensuring seamless technology experiences for 200+ employees across multiple departments. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with 24-hour SLA response times
- Deploy and maintain Windows/macOS environments and cloud services
- Document IT procedures and create user training materials
- Collaborate with security team on vulnerability assessments
- Optimize network performance and troubleshoot connectivity issues
- Support AV equipment and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Microsoft 365 and Active Directory administration
- Strong knowledge of cloud platforms (Azure/O365)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to lift 30 lbs and work flexible hours