Job Description
Join our dynamic team as an IT Support Specialist in Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional user support, optimize system performance, and drive innovation across our growing organization. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in one of Colorado's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud-based systems
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and conduct security audits
- Train staff on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365, Azure AD, and Intune
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Valid Colorado driver's license for occasional site visits