Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech hubs. If you're passionate about solving complex technical challenges and providing outstanding customer service, this is your chance to shine!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Monitor and maintain network security protocols and systems
- Document IT processes, incidents, and resolutions in service management tools
- Collaborate with vendors for hardware procurement and maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of experience in desktop support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and Microsoft 365 administration
- Strong knowledge of TCP/IP networking and cloud services (AWS/Azure)
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication and customer service skills