Job Description
Join TechSolutions DC as a Senior IT Support Specialist and become the backbone of our innovative team! We're seeking a tech-savvy professional to deliver exceptional IT services to our dynamic workforce in the heart of Washington DC. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Why TechSolutions DC?
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Hybrid work schedule
Responsibilities
- Provide Level 2/3 technical support for Windows/macOS, Active Directory, and cloud services
- Deploy, configure, and manage enterprise hardware/software solutions
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor network security and implement best practices
- Train end-users on new technologies and systems
- Manage IT asset lifecycle and inventory
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs and work flexible hours