Job Description
Join our dynamic IT team at TechSolutions Inc. in Long Beach! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll troubleshoot hardware/software issues, maintain network security, and optimize system performance in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of California's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (AWS/Azure)
- Implement cybersecurity protocols including firewalls and endpoint protection
- Document technical processes and maintain updated knowledge base
- Provide user training on productivity tools and security best practices
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and proactively address bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and cloud platforms
- Strong troubleshooting skills for network connectivity and hardware failures
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Bachelor's degree in Computer Science or related field preferred