Job Description
Join TechSolutions Inc., a leading IT services provider in California's Central Valley, as we expand our dynamic team in Fresno. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base across agricultural, healthcare, and tech sectors. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Why TechSolutions?
- Industry-leading training and certification programs
- Modern hybrid work schedule (3 days remote/2 days in-office)
- Health, dental, and vision insurance starting day one
- 401(k) with company matching
- Annual technology stipend
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and configure Windows/macOS workstations and mobile devices
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and warranty management
- Conduct security audits and implement best practices for data protection
- Train end-users on cybersecurity protocols and system usage
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication abilities
- Valid California driver's license for occasional client site visits
- BS in Computer Science or related field preferred