Job Description
Join our award-winning IT team as an IT Support Specialist in Kansas City, MO! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and empowering users, this is your next big career move.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Deploy, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain updated knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Train employees on new technologies and digital best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience
- Strong expertise in Windows 10/11 and Microsoft 365
- Network troubleshooting fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)