Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Tucson! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy collaborative workspaces, cutting-edge technology, and opportunities for career advancement in Arizona's thriving tech hub. Your expertise will directly impact our team's productivity and innovation.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows 10/11, and Microsoft 365 environments
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and maintenance
- Train staff on new technologies and best practices
- Monitor system performance and proactively resolve bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell, SCCM, and Azure AD
- Strong troubleshooting skills for hardware and software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours