Job Description
Are you a dedicated problem solver ready to elevate your career? TechFlow Solutions is currently seeking a highly skilled IT Support Specialist to join our thriving team in Mesa, Arizona.
We are looking for a proactive professional who excels in a fast-paced environment and enjoys assisting users with complex technical challenges. If you are passionate about technology and want to work with a company that prioritizes innovation and employee growth, we invite you to apply.
What You'll Do:
- Provide top-tier technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve help desk tickets efficiently within established SLAs.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Perform regular system backups and ensure data integrity and security.
- Collaborate with the network engineering team to resolve connectivity issues and optimize performance.
- Conduct user training sessions on software utilization and cybersecurity best practices.
- Monitor system health and proactively identify potential hardware failures or vulnerabilities.
Why Choose TechFlow?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative culture that values work-life balance.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve help desk tickets efficiently using ticketing systems.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Perform regular system backups and ensure data integrity and security.
- Collaborate with the network engineering team to troubleshoot connectivity issues and optimize network performance.
- Conduct user training sessions to ensure proper software utilization and cybersecurity best practices.
- Monitor system performance and proactively identify potential hardware failures or security vulnerabilities.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Valid A+ and Network+ certifications are highly preferred.
- 2+ years of experience in Help Desk, Desktop Support, or IT Support roles.
- Proficient knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Strong understanding of TCP/IP networking, DNS, and DHCP.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to lift and carry computer equipment weighing up to 40 lbs.