Job Description
Join TechFlow Solutions as a Senior IT Support Specialist in Denver! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing team. This hybrid role combines on-site troubleshooting with remote system management, offering the perfect balance for work-life integration. As a key member of our IT team, you'll implement cutting-edge solutions while maintaining a secure and efficient digital workspace. If you're passionate about solving complex technical challenges and thrive in collaborative environments, this is your opportunity to elevate your career in Denver's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Implement cybersecurity protocols and maintain system compliance standards
- Deploy and maintain virtualized environments (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including system migrations and software upgrades
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expert knowledge of Windows Server administration and networking fundamentals
- Proven experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication abilities with technical and non-technical stakeholders
- Experience working in regulated industries (HIPAA/GDPR preferred)