Job Description
Join our dynamic team as an IT Support Specialist in Albuquerque, NM! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of New Mexico.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and Office 365 environments
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT infrastructure and maintain accurate asset inventories
- Train end-users on system usage and best practices
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and optimize IT operations
Qualifications
- 3+ years of IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for hardware/software issues
- Experience with cloud services (Azure/O365) preferred
- Excellent communication and customer service abilities
- Valid New Mexico driver's license for occasional on-site visits