Job Description
Join TechNova Solutions as a Senior IT Support Specialist and become the backbone of our dynamic Seattle-based team! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. In this pivotal role, you'll troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work options, and opportunities for professional growth in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users including hardware, software, and network troubleshooting
- Deploy and manage cloud solutions (Microsoft Azure, Office 365) and on-premise infrastructure
- Develop and maintain IT documentation, SOPs, and disaster recovery plans
- Implement cybersecurity best practices including endpoint protection and access controls
- Lead IT projects including system migrations and software rollouts
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior support staff and conduct user training sessions
Qualifications
- 5+ years of progressive IT support experience with Windows Server, Active Directory, and Azure
- CompTIA Security+ or equivalent certification required
- Expert troubleshooting skills for networking (TCP/IP, DNS, DHCP) and virtualization (VMware)
- Strong scripting capabilities (PowerShell, Python) for automation
- Experience with ITIL framework and service desk management tools (ServiceNow)
- Bachelor's degree in Computer Science or related field preferred
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders