Job Description
Join our award-winning IT team in Indianapolis as a Senior IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional support to 200+ users across our growing organization. Enjoy hybrid work arrangements, cutting-edge technology, and opportunities for professional growth. What you'll love: Competitive salary, comprehensive benefits package, and a culture that values innovation and work-life balance. Our ideal candidate: Proactive problem-solver with 3+ years of experience in enterprise environments. Why TechSolutions? Forbes' Top 100 Workplaces 2023, industry-leading training programs, and career advancement paths.
Responsibilities
- Manage end-user support requests via ticketing system (Jira Service Desk) with 98% SLA adherence
- Deploy and configure Windows 10/11 workstations, laptops, and mobile devices
- Administer Microsoft 365 environments including Azure AD and Intune
- Execute network troubleshooting using Wireshark and SolarWinds
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead incident response for cybersecurity events and data breaches
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows OS, Active Directory, and O365
- Experience with ServiceNow or Jira Service Desk
- Strong analytical skills for complex hardware/software diagnostics
- Excellent written and verbal communication abilities
- Valid Indiana driver's license for occasional site visits