Job Description
Join NexusTech Solutions as a Senior IT Support Specialist and become the backbone of our dynamic tech ecosystem in the heart of San Francisco. We're seeking a passionate problem-solver to deliver exceptional technical support to our innovative team. As a key member of our IT department, you'll work in a collaborative environment where your expertise directly impacts business success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of the world's premier tech hubs. If you thrive in fast-paced settings and love turning technical challenges into seamless solutions, this role is your next career-defining move.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage and troubleshoot complex network infrastructure including Cisco switches and Wi-Fi systems
- Deploy, configure, and maintain virtualization platforms (VMware) and cloud services (AWS/Azure)
- Lead security initiatives including endpoint protection, patch management, and access control
- Document SOPs and create knowledge base articles for IT self-service portal
- Collaborate with vendors for hardware procurement and software licensing management
- Mentor junior support staff and conduct quarterly IT training sessions
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expert-level knowledge of Active Directory, Group Policy, and enterprise networking
- CompTIA Security+ or equivalent security certification required
- Proficiency in PowerShell scripting for automation tasks
- Experience with ServiceNow or similar ITSM platforms
- Bachelor's degree in Computer Science or related field preferred
- Strong customer service skills with ability to communicate technical concepts non-technically
- Ability to lift 30lbs and work occasional off-hours for system maintenance