Job Description
Join our award-winning IT team in Charlotte's thriving tech hub! We're seeking a passionate Senior IT Support Specialist to empower our innovative workforce. At TechSolutions Inc., we blend cutting-edge technology with a people-first culture, offering unparalleled career growth in one of America's fastest-growing tech markets. Enjoy modern hybrid work arrangements, comprehensive benefits, and the opportunity to shape our digital transformation journey.
Responsibilities
- Deliver expert-level technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Lead hardware/software lifecycle management and asset optimization initiatives
- Develop and maintain IT documentation, SOPs, and knowledge base resources
- Collaborate with vendors on system integrations and service level agreements
- Mentor junior technicians and implement continuous improvement processes
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expert troubleshooting skills for networking (TCP/IP, DNS, DHCP) and cloud services
- Experience with ServiceNow ITSM and enterprise endpoint management
- Strong customer service orientation with proven stakeholder management
- Bachelor's degree in IT or related field preferred