Job Description
Join NexusTech Solutions as a Senior IT Support Specialist in the heart of San Jose's tech hub. We're seeking a customer-focused expert to deliver exceptional technical support to our innovative team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment. Your expertise will directly impact our mission to empower businesses through cutting-edge technology solutions.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across hybrid work environments
- Manage and resolve complex hardware/software issues including cloud infrastructure (AWS/Azure)
- Implement and maintain security protocols for endpoint devices and network access
- Document SOPs and create knowledge base articles for recurring technical challenges
- Collaborate with cross-functional teams to optimize IT service delivery
- Lead IT projects including hardware refreshes and software deployment initiatives
Qualifications
- 5+ years of experience in enterprise IT support with Windows/macOS environments
- CompTIA Security+ and/or Microsoft Azure Fundamentals certification required
- Expertise in Active Directory, SCCM, and enterprise networking (TCP/IP, DNS, DHCP)
- Strong scripting skills (PowerShell, Python) for automation tasks
- Proven experience with ServiceNow or ITSM platforms
- Excellent communication skills and ability to train non-technical staff