Job Description
Join our dynamic team as an IT Support Specialist in Baltimore, MD! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and maintain endpoint security solutions
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement optimizations
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11, Microsoft 365, and networking
- Strong troubleshooting and problem-solving abilities
- Experience with Service Desk ticketing systems
- Bachelor's degree in IT or related field preferred