Job Description
Join our dynamic IT team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to provide exceptional user support, maintain system integrity, and drive digital transformation across our organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Implement cybersecurity protocols and maintain network infrastructure
- Onboard new users with customized IT setups and training
- Create and maintain technical documentation and SOPs
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance using enterprise tools like SolarWinds
- Lead IT projects including system upgrades and migrations
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+)
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong knowledge of cloud services (Azure/O365) and hybrid networks
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Excellent troubleshooting skills with ability to escalate complex issues
- CompTIA Security+ or equivalent security certification preferred