Job Description
Join our innovative team at TechSolutions Memphis as an IT Support Specialist and become the backbone of our clients' digital infrastructure. We're seeking a dedicated professional to deliver exceptional technical support in a fast-paced, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Diagnose and resolve complex system issues with minimal downtime
- Document all IT procedures, solutions, and asset inventory
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement cybersecurity best practices and compliance protocols
- Train end-users on new technologies and system optimizations
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with IT service management (ITSM) software