Job Description
Join TechFlow Solutions' award-winning IT team as we revolutionize digital experiences for San Diego's thriving tech ecosystem. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical expertise across hybrid work environments. This role offers unparalleled growth opportunities in a culture that values innovation and work-life balance. Enjoy competitive benefits including comprehensive health coverage, professional development stipends, and flexible scheduling. Our downtown San Diego office features state-of-the-art facilities and collaborative spaces designed to empower your technical excellence.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Deploy and troubleshoot hardware/software including VoIP systems and security protocols
- Lead disaster recovery initiatives and document IT procedures
- Collaborate with network engineers on security posture enhancements
- Mentor junior technicians through knowledge sharing sessions
- Implement automation solutions using PowerShell/Python
Qualifications
- 5+ years of enterprise-level IT support experience
- Expertise in Windows Server administration and cloud migrations
- CompTIA Security+ or equivalent certification required
- Proven experience with ServiceNow or ITSM platforms
- Strong scripting abilities (PowerShell/Python/Bash)
- CCNA or Network+ certification preferred
- Excellent troubleshooting methodology and customer service skills
- Ability to lift 30lbs for equipment deployments