Job Description
Join our dynamic IT team in Phoenix and become the backbone of our digital infrastructure. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 200+ users across multiple locations. Enjoy hybrid work flexibility, cutting-edge technology stack, and opportunities for career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 support for complex hardware/software issues including Windows 10/11, macOS, and mobile devices
- Manage Active Directory, Exchange Online, and M365 environments with 99.9% uptime SLA
- Lead cybersecurity initiatives including endpoint protection, VPN configurations, and threat remediation
- Deploy and maintain virtual infrastructure using VMware vSphere and Hyper-V
- Document IT processes and create SOPs for disaster recovery scenarios
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 5+ years of progressive IT support experience with Windows Server administration
- CompTIA Security+ or equivalent cybersecurity certification
- Expert-level knowledge of Azure AD, Intune, and modern endpoint management
- Proven experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent written/verbal communication and customer service aptitude