Job Description
Join our innovative Las Vegas team as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences through proactive system maintenance, rapid issue resolution, and strategic IT solutions. Enjoy a collaborative environment where your expertise directly impacts business success while working with cutting-edge technologies in Nevada's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints including Windows/macOS systems
- Manage Active Directory, VPN configurations, and network security protocols
- Deploy and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document technical procedures and create user training materials
- Coordinate with vendors for hardware procurement and service level agreements
- Implement cybersecurity best practices and conduct vulnerability assessments
Qualifications
- 3+ years experience in desktop/server support with Windows 10/11 and macOS environments
- CompTIA A+/Network+ certification or equivalent industry credentials
- Proficiency in Active Directory, Group Policy, and SCCM deployment
- Strong knowledge of TCP/IP networking, DNS, and DHCP configurations
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Ability to troubleshoot complex issues under pressure while maintaining clear documentation